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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Can this be rekeyed to match our existing locks?
Hello Mike1234,Thank you for your interest in Kwikset model # 690T-5. This lock can be rekeyed to match your existing locks by taking the lock to a professional and having them reset the pins.Thank you,Kwikset Support Team
Date published: 2016-01-25
whats the difference between a 2 3/8 and 2 3/4 set back
Hello scotty2hotty,The difference is the measuring distance from the edge of the door to the center of the bore hole.Thank you,Kwikset Support
Date published: 2015-11-19
does the 690T 26D model come with both latches? "latch with rectangular faceplate" and "latch with drive in collar"
wendy F.I purchased a 690T 26D and the directions clearly state it has a "drive in Latch" (option #3) but there is NO drive in latch in the package. I need the drive in latch. Very disappointed.The Captain.
Date published: 2015-09-12
I bought these knobs to replace older ones. The installation went fine, except for one where the knob doesn't turn freely--it seems to bind up. Did I do something wrong? Someone suggested that I overtightened the screws. Can that be fixed?
Hello Old Bob,The screws may be to tight on the door. Your door may be thinner than the standard door thickness of 1-3/8" -1-3/4". The latch in the center of the knobs may be slightly off and not centered.If you need further assistance please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-08-26
I installed this lock set on my front door. I want the key slot on the entry knob to be oriented with the key teeth up when inserting. How do I flip the orientation of the entry knob key slot.
Hello mel_in_indy,Kwikset does offer a tool to flip the cylinder on the knob called a cylinder removal tool. Please contact Kwikset consumer service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-07-27
How can I disable the twist lock on the inside (not the deadbolt) so I won't accidendly get locked out? I know it twists but how can i disable the twist button or sometehing inside so it does not lock.
Hello maxinkuckee,There is a turn piece on the interior side of the lock. If the turn piece is in the horizontal position the door is unlocked. This will remain unlocked until you physically lock the door.Thank you,Kwikset Support
Date published: 2015-06-17
How can I disable the inside knob (not the deadbolt) so it will not allow the twist button to lock me out?
Hello maxinkuckee,To keep the door unlocked you will need to manually turn the twist button on the interior side of the door, horizontal.Thank you,Kwikset Support
Date published: 2015-06-17
I bought a 690T 26D combo pack last year with a key code 14545. How can I get another combo kit with the same key code to put on my garage?
Hello glenn,Purchasing a combo kit that has the Smartkey feature will allow you to have one key for all four locks. This will elimintate the waiting time to get a keyed alike unit special ordered. You will have the ability to rekey your new lock set to your current existing Kwikset key, allowing one key for all 4 locks.Thank you,Kwikset Support
Date published: 2015-06-01