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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
I bought this set and was installing the deadbolt but my previous deadbolt did not have a face plate. Is there a way to install without chiseling in space for the face plate?
Hello Dan402,Thank you for your interest in Kwikset model # 690P-15. A drive in latch Kwikset model # 81306 is needed for your installation. For assistance in a drive in latch for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-08-09
deadbolt latch does not convert to use in hole without mounting plate. Do if have to purchase this separately, and it appears that the bolts for the dead bolt are polished brass instead of the antique brass I purchased.
Hello mcboat,Thank you for your interest in Kwikset model # 690P-5. The mounting plate must be used for installation. Kwikset has brass bolts for the Antique brass units. Kwikset does not manufacture Antique brass bolts.We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-04-26
Is this available as a double cylinder combo pack? If not, which double cylinder deadbolt should be used for the polo knob?
Hello jsmithrn,Thank you for your interest in Kwikset model # 690P-26D. This models is not featured in a double cylinder combo pack. The model number for the double cylinder deadbolt sold separately is 695 26D.Please visit your local home improvement special order counter for pricing and availability.Thank you,Kwikset Support Team
Date published: 2016-01-07
The striker will only retract about 3/4 of the way. Using unlocked handle side or keyed side. Removed lock from door. Still cannot get the striker to retract all the way. It seems very rough and appear to be jammed. Can't event push striker manually.
Hello 40yearexperience,Kwikset covers their locks under a Limited Lifetime Warranty. For immediate assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-12-21
I purchased this lock set at home depot. When i got it home and removed old deadbolt and went to to install new one it wont fit in hole. There are 3 pieces to the outside half and the inner most part wont go into the hole drilled into the door.
Hello whjunkin,In order to better assist you with your situation please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-11-09
My functioning key will not turn the deadbolt 1/4 to allow me to rekey the new key (it did allow me to rekey the knob). What do I do?
Hello Kam,Below you will find some trouble shooting steps to reset your cylinder.1st: Insert the last key that you tried to program to the unit.2nd: Pull the key out a notch at a time and try to turn it at the same time to the quarter turn position to the right.3rd: If the key turns to the quarter turn position, insert your smart key tool and then remove your key.4th: Remove the key and Insert the key that came with the box and turn it back to vertical at 12 o'clock.5th: Then re-do the re-keying steps that came with the box.If further assistance is needed please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-09-22
Are these available in sets of two complete sets in a package? Retail or Online
Hello TellMe,This combo pack includes one complete knob, one complete deadbolt, mounting hardware and keys.Thank you,Kwikset Support
Date published: 2015-09-12
Can the keys from Polo deadbolts be used to re-key Smartkey deadbolts? In other words are Smartkey keys different from other Kwikset key that are supplied with non Smartkey deadbolts?
Hello TPG1946,Yes, the keys will work with the new Smartkey lock."Traditional Pin and Tumbler locks can be rekeyed to any KW1 type key, this is done by a professional. The Smart Key feature will also allow you to instantly resolve issues of product being keyed alike if you choose to have or not have the same matching key.Steps to re-keying Smart Key units (Note: You must have your Functioning Key and Learn Tool for this to work).1. Insert functioning key & turn 1/4 turn clockwise.2. Insert & remove the SmartKey learn tool. Remove functioning key.3. Insert new key & turn 1/2 turn counter-clockwise. Done. Your lock is now re-keyed!"Thank you,Kwikset Support
Date published: 2015-06-02