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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Polo Knob with Single Cylinder Deadbolt Combo Pack in Satin Nickel is rated out of 5 by 8.
Rated 4 out of 5
from Sudden lock-ups I have purchased several of this model. For the most part I have been very satisfied. However, I have experienced sudden lock-ups with 2 of the knobs in these sets, where the knobs wouldn't even unlock from the inside. I literally had to break into the house 2 times because of this issue, replacing just the knobs twice, with another re-keyable knob each time, after breaking the smallest window in my house to get in and remove the locks so I could open the door. So, for the 2 failures I have experienced with the product, I have had to replace 2 knobs and 2 windows. Despite the 2 failures, I like the simplicity and convenience, and the overall value is good, as it is much easier and cost-effective to re-key the lock rather than replacing it.
Date published: 2016-03-25
Rated 3 out of 5
by Melvyns Menudo Manor
from Same ol' stuff decent but could be better I got these as warranty replacements because the original finish went to c rap in couple years. are decent and easy to work the insides. But the new twist on inside knob plates are total garbage. I ruined a new one trying to get it to stay on and I ended up having to use an old 2 screw plate. The newer design is a poor design. I ended up using another old plate because I didn't trust the new style. K w k sets get marred up pretty fast just with normal use. the smart key function is good. Probably the only reason I use K w k set.
Date published: 2016-02-17
Rated 4 out of 5
from Decent for the price, works great/smooth mechanism Works great. Smooth mechanism...replaced all of our interior knobs and was happy with these. Wish they had dark bronze in a cheaper price would have bought those instead of the nickel..but these still look great.
Date published: 2016-02-20
Rated 5 out of 5
from Great Door Knobs...Love Them! We have been looking for awhile for a door knob/dead bolt sets for our home. Finding these was perfect for us as we got the color we wanted and at the price we hoped to spend. Getting all three sets keyed the same, and for free, just made this such a sweeter deal!! After installing them in our home my husband commented how much better each door closed and locked. So if you are looking for style, function, and value then I would highly recommend them.
Date published: 2012-07-22
Rated 5 out of 5
from Great Product I was looking for a set of 4 knobsets with deadbolts with matching keys, and these were perfect. They were very easy to install (even easier than some indoor knob sets!). They look great, and so far are holding up well. The pricing was very reasonable.
Date published: 2013-12-10
Rated 5 out of 5
from OUTSTANDING SERVICE The post office messed up, but once I made it known that I had not received product the customer service went WAY BEYOND expectations.I am highly satisfied and will refer others.Thanks.
Date published: 2012-09-18
Rated 2 out of 5
from Just OK I purchased this Kwikset Combo for the garage side door, but the deadbolt seems so flimsy, that I changed it for a better and stronger Kwikset deadbolt.
Date published: 2015-09-09
Rated 5 out of 5
from Great customized service Ordered 4 handle sets and 4 dead bolts and had them all keyed the same. Order was delivered quickly and all the keys work perfectly.
Date published: 2014-03-19
deadbolt latch does not convert to use in hole without mounting plate. Do if have to purchase this separately, and it appears that the bolts for the dead bolt are polished brass instead of the antique brass I purchased.
Hello mcboat,Thank you for your interest in Kwikset model # 690P-5. The mounting plate must be used for installation. Kwikset has brass bolts for the Antique brass units. Kwikset does not manufacture Antique brass bolts.We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-04-26
Is this available as a double cylinder combo pack? If not, which double cylinder deadbolt should be used for the polo knob?
Hello jsmithrn,Thank you for your interest in Kwikset model # 690P-26D. This models is not featured in a double cylinder combo pack. The model number for the double cylinder deadbolt sold separately is 695 26D.Please visit your local home improvement special order counter for pricing and availability.Thank you,Kwikset Support Team
Date published: 2016-01-07
The striker will only retract about 3/4 of the way. Using unlocked handle side or keyed side. Removed lock from door. Still cannot get the striker to retract all the way. It seems very rough and appear to be jammed. Can't event push striker manually.
Hello 40yearexperience,Kwikset covers their locks under a Limited Lifetime Warranty. For immediate assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-12-21
I purchased this lock set at home depot. When i got it home and removed old deadbolt and went to to install new one it wont fit in hole. There are 3 pieces to the outside half and the inner most part wont go into the hole drilled into the door.
Hello whjunkin,In order to better assist you with your situation please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-11-09
My functioning key will not turn the deadbolt 1/4 to allow me to rekey the new key (it did allow me to rekey the knob). What do I do?
Hello Kam,Below you will find some trouble shooting steps to reset your cylinder.1st: Insert the last key that you tried to program to the unit.2nd: Pull the key out a notch at a time and try to turn it at the same time to the quarter turn position to the right.3rd: If the key turns to the quarter turn position, insert your smart key tool and then remove your key.4th: Remove the key and Insert the key that came with the box and turn it back to vertical at 12 o'clock.5th: Then re-do the re-keying steps that came with the box.If further assistance is needed please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-09-22
Are these available in sets of two complete sets in a package? Retail or Online
Hello TellMe,This combo pack includes one complete knob, one complete deadbolt, mounting hardware and keys.Thank you,Kwikset Support
Date published: 2015-09-12
Can the keys from Polo deadbolts be used to re-key Smartkey deadbolts? In other words are Smartkey keys different from other Kwikset key that are supplied with non Smartkey deadbolts?
Hello TPG1946,Yes, the keys will work with the new Smartkey lock."Traditional Pin and Tumbler locks can be rekeyed to any KW1 type key, this is done by a professional. The Smart Key feature will also allow you to instantly resolve issues of product being keyed alike if you choose to have or not have the same matching key.Steps to re-keying Smart Key units (Note: You must have your Functioning Key and Learn Tool for this to work).1. Insert functioning key & turn 1/4 turn clockwise.2. Insert & remove the SmartKey learn tool. Remove functioning key.3. Insert new key & turn 1/2 turn counter-clockwise. Done. Your lock is now re-keyed!"Thank you,Kwikset Support
Date published: 2015-09-06