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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Does this have the Smart Security Re-Keying technology?
Hello Boom Time,The Smart Key product has a secondary small slot located to the left of the key hole, if there is no secondary slot it does not have the Smart Key capability.The letter SMT will also be in the model number of the unit.Thank you,Kwikset Support
Date published: 2015-08-25
Have one of these that is coming loose. Need to access the 2 screws to re-tighten it. Don't know how to get to them. Can you help?
Hello WileyP,According to the model you have the screws should be visible on the interior locks.Using a phillips screw driver you can tighten the screws from the interior side of the door.Thank you,Kwikset Support
Date published: 2015-08-17
Trying to repair/rekey this lock. How do you get the lever handle off? It doesn't have a set screw like other models. It has a "retainer pin" where the set screw would be that you can press in a little bit, but the lever won't come off.
Hi Jason,You're on the right track, push that retainer clip in as far as it will go, then pull the lever. If you need any additional assistance, please give us a call at 1-800-327-5625.Thank you,Kwikset
Date published: 2015-04-23