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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
I would like buy a random key for my SmartKey lock. How many pins does the "690DL 26D CP K6 SMT" have, and does number of pins matter when reprogramming lock to a different random key?
Hello MattP,Thank you for your interest in Kwikse model # 690DL 26D CP K6 SMT. This unit has 5-pins. The random key must be a kw1 or kw10 key.Thank you,Kwikset Support Team
Date published: 2016-05-04
If the handle comes loose on both sides of the door how do you tighten?
Hello Doug123,Thank you for your interest in Kwikset model # 690DL-26D. The following provided link will guide you on how to tighten the unit on the door.http://s7d5.scene7.com/is/content/BDHHI/5024885If further assistance is needed please contact Kwisket technical support at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-01-26
Once the lever handle is locked using the key hole, is it possible to undo the lever handle lock from the other side? Im trying to find a way to lock a very dextrous and smart dog INSIDE.
Hello kreisler,Thank you for your interest in the Delta Lever with Single Cylinder Deadbolt Combo Pack model# 690DL 26D. This unit features a turn piece on the interior side that allows the user to unlock the door from the inside of the door. As long as the turn piece is not turned the unit will stay locked.Thank you,Kwikset Support
Date published: 2016-01-21
I just installed a delta entry/deadbolt on our back door - the inside lever runs on our window shades. Is there any type of extension you have?
Hello AVan,Kwikset does not make and extension for locks. It is suggested that a knob be used in this situation.Thank you,Kwikset Support
Date published: 2015-07-06