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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
I am replacing an old kwikset deadbolt affixed in a wrought iron gate with a narrow opening. Standard deadbolts won't fit. The cylinder in there now has a smooth bore & a circumference of exactly 3 inches. Newer models seem to all have an extra sheath.
Hello von_selden,Thank you for your interest in Kwikset model # 599-5-SMT. Please contact Kwikset technical support at 1-800-327-5625 for further assistance. We are needing more information from you in order to assist.Thank you,Kwikset Support Team
Date published: 2016-05-18
i need this lockset to have a backset of no more than 1.75"
Hello sandy333,Thank you for your interest in Kwikset model # 599-5-SMT. This lock is set to 2-3/8". Kwikset does not manufacture a lock with a back set of 1.75". We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-05-13
How do I install a deadbolt on a door
Hello indy,Thank you for your interest in Kwikset model # 599-5-SMT. The following link will guide you on how to install the deadbolt on the door.http://s7d5.scene7.com/is/content/BDHHI/23662-03Thank you,Kwikset Support Team
Date published: 2016-03-24
Hi, can I used this product for a 2" thick gate?
Hello felixriaza,Kwikset deadbolts can fit doors that are 1 3/8" to 1 3/4" standard. You can get a thick door kit to allow the deadbolt to fit on a door that is up to 2 1/4" thick. To request a thick door kit please call Kwikset Consumer Services at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2016-01-09
neek 250 DND keys, do you supply these
Hello photod,Please contact the buyer of your company for this amount of keys. This site is for information purposes only.Thank you,Kwikset Support
Date published: 2015-11-23
I am confused the line listing says the latch is adjustable some of the posts in the q and a say it is adjustable to 2 3/4 can it be 2 3/4? Brad
Hello Handybrad,Yes, the latch is adjustable to a 2-3/4" back set to a 2-3/8" back set.Thank you,Kwikset Support
Date published: 2015-11-16
I just got a 599 gate latch dead bolt I need to adjust it from 2 3/8 to 2 3/4 but it looks like it does no adjust can I order the 2 3/4 latch
Hello schnaky,The latch only comes in a 2-3/8" for this lock. Kwikset does not have a latch for this lock in the 2-3/4".Thank you,Kwikset Support
Date published: 2015-11-17
Where could i find the specs of which key would be for this Lock.?
Hello Wayne 22,This deadbolt takes a 5 pin KW1 type key. There are no markings on the lock or key in regards to the key cut. If you lost your keys or are looking to rekey your lock and no longer have the original, you can take it to a Home Depot or Lowes or any other retailer that has a SmartKey reset cradle to reset your lock. If you have further questions, please feel free to call us directly at 1-800-327-5625 (LOCK).Thank you!Kwikset Support Team
Date published: 2015-09-18