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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Is this a self-latching lock?
Hello mags,All gate latches include a spring loaded latch that latches when the gate is closed.Thank you,Kwikset Support
Date published: 2015-08-18
Does the "back" side of the set have one of those "twist to open" handles so that someone inside the yard can turn it to release the latch and push the gate open? Also, I need one that will fit a 2 3/8" thick gate. The picture looks like what I need.
Hello Wolfgang Drugschlang,This is a double cylinder gate latch that requires a key to open both interior and exterior locks. This product includes an adjustable latch from 2-3/8" to 2-3/4".Thank you,Kwikset Support
Date published: 2015-07-15
Hi, could you let me know if the kw1 DND key will work on this lock? I couldn't find anywhere this spec.
Hello AJA,Kwikset KW1 or KW10 keys can be used in the gatelatch lock.Thank you,Kwikset Support
Date published: 2015-06-02
I need to replace a lock/handle. It's keyed on one side and has a "tab" to turn to lock from the other side. What type of lock is this? I don't believe it's a "double cylinder" but the opposite side of your locks is not pictured. Commonwealth style
Hi KLC,The deadbolt model that matches the function you are describing is model 980 and can be found on our Kwikset website at: http://www.kwikset.com/products/styles/980-985-deadbolt.aspx The Commonwealth lever can be found on our Kwikset website at : http://www.kwikset.com/products/styles/commonwealth-lever.aspxThank you,Kwikset
Date published: 2015-04-22