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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
I need a replacement dead bolt for an exterior gate. I have to have 2 3/8 back set and the inner bore cannot be larger than .85". Would this work. The gate was made in the 1980's and it is fairly thin.
Hello LAgirl,Thank you for your interest in Kwikset model # 599-26D-SMT. The door preparation for this lock must meet these requirements. Door thickness 1-3/8" to 1-3/4", borehole through the door 2-1/8" in diameter, backset 2-3/8".Thank you,Kwikset Support Team
Date published: 2016-07-28
I need a deadbolt that does NOT have the two distance locking bar with the collar that slides to set bolt length. Does this one fit, I need the shorter length to replace an older unit.
Hello Markarden,Thank you for your interest in Kwikset model # 599-5-SMT. In order to better assist you please contact Kwikset technical support at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-06-06
are BOTH sides suitable for exterior exposure
Hello Sadie,Thank you for your interest in the 599 Double Cylinder Gatelatch in Antique Brass with Model# 599 5 SMT. Both sides of this unit are suitable for exterior exposure.Thank you,Kwikset Support Team
Date published: 2016-06-22
Does this automatically lock when the door is closed or do you have to manually lock from the outside using the key?
Hello 112233,Thank you for your interest in Kwikset model # 599-5-SMT. This lock remains locked at all times and can be opened with a key to either side of the lock.Thank you,Kwikset Support Team
Date published: 2016-05-26
I am replacing an old kwikset deadbolt affixed in a wrought iron gate with a narrow opening. Standard deadbolts won't fit. The cylinder in there now has a smooth bore & a circumference of exactly 3 inches. Newer models seem to all have an extra sheath.
Hello von_selden,Thank you for your interest in Kwikset model # 599-5-SMT. Please contact Kwikset technical support at 1-800-327-5625 for further assistance. We are needing more information from you in order to assist.Thank you,Kwikset Support Team
Date published: 2016-05-18
i need this lockset to have a backset of no more than 1.75"
Hello sandy333,Thank you for your interest in Kwikset model # 599-5-SMT. This lock is set to 2-3/8". Kwikset does not manufacture a lock with a back set of 1.75". We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-05-13
How do I install a deadbolt on a door
Hello indy,Thank you for your interest in Kwikset model # 599-5-SMT. The following link will guide you on how to install the deadbolt on the door.http://s7d5.scene7.com/is/content/BDHHI/23662-03Thank you,Kwikset Support Team
Date published: 2016-01-15
Hi, can I used this product for a 2" thick gate?
Hello felixriaza,Kwikset deadbolts can fit doors that are 1 3/8" to 1 3/4" standard. You can get a thick door kit to allow the deadbolt to fit on a door that is up to 2 1/4" thick. To request a thick door kit please call Kwikset Consumer Services at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-12-08