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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
Commonwealth Hall/Closet Lever UL in Iron Black
Passage/Hall/Closet Lever UL
Commonwealth Bed/Bath Lever UL in Iron Black
Privacy/Bed/Bath Lever UL
745CHL 514 SMT
Commonwealth Keyed Entry Lever UL in Iron Black
Keyed Entry Lever UL
Is this model keyed on both sides?
Hello ryoung,Thank you for your interest in Kwikset model # 740CHL-L03-SMT. This unit is keyed on the exterior lever with a thumb turn on the interior lever for locking and unlocking.Thank you,Kwikset Support Team
Date published: 2016-08-22
Does this model include lever handles on both inside and outside?
Hello ryoung,Thank you for your interest in Kwikset model # 740CHL-L03-SMT. This unit includes the interior lever with thumb turn, exterior lever with keyed entry, latch, strike plate and mounting hardware.Thank you,Kwikset Support Team
Date published: 2016-08-22
RE Commonwealth Keyed Entry Lever lock. Occasionally the inside locking feature gets stuck in one position and won't work. Please send instructions or the URL on how to permanently end this problem.
Hello Tommy D,Thank you for your interest in Kwikset model # 740CHL-L03-SMT. On the exterior (outside) lever using a 3/32 hex wrench tighten the set screw inside the lever. This will free up the thumb turn on the interior lever.Thank you,Kwikset Support Team
Date published: 2016-08-16
How to get unlocked without key. Key locked in room
Hello Lene,Thank you for your interest in Kwikset model # 740CHL-11P-SMT. We apologize for the inconvenience you have experienced with the key being locked in the room. If there is no other access point into the room, a professional lock smith must be contacted to gain access.Thank you,Kwikset Support Team
Date published: 2016-07-20
Do I have to drill hole in handle to excess to Allan nut to outside handle for right hand in swing
Hello Sonny kwikset installer,Thank you for your interest in Kwikset model # 740PML-11P-SMT. This unit is reversible to accommodate the door handing. To reverse the levers, first mount the unit and then loosen the set screws on the levers, then swap the inside handle and outside handle and retighten the set screws.Thank you,Kwikset Support Team
Date published: 2016-07-11
how do you remove the door handle when the set screws are gone?
Hello Jeanette1228,Thank you for your interest in Kwikset model # 740CHL-11P-SMT. The set screws are hidden in the shaft of the lever. Using a 3/32 hex wrench loosen the set screws and remove the lever. The following link provided will guide on how to remove the levers.http://s7d5.scene7.com/is/content/BDHHI/24910-04Thank you,Kwikset Support Team
Date published: 2016-06-21
i want to use 3 of these on my house and use the same key in all of them can this be done?
Hello jimt,Thank you for your interest in Kwikset model # 740CHL-L03-SMT. The same key can be used in all 3 units. The Smart Key product has a secondary small slot located to the left of the key hole, if there is no secondary slot it does not have the Smart Key capability. Kwikset's SmartKey re-key technology provides you the flexibility to re-key your own locks to one key, quickly and easily without removing them from your door. If your house keys are Kwikset compatible (KW1 or KW10) keys then you can use the SmartKey technology to rekey them. SmartKey products can be re-keyed at the consumer level by following the re-keying instructions, but is not compatible with other brands.Thank you,Kwikset Support Team
Date published: 2016-05-31
Do you have an entry lever lock model you can open from the inside while it's locked.
Hello Dank,Thank you for your interest in Kwikset products. Kwikset does not feature a lever that is lock model you can open from the inside while its locked. We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-05-09