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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
Commonwealth Hall/Closet Lever UL in Venetian Bronze
Passage/Hall/Closet Lever UL
Commonwealth Bed/Bath Lever UL in Venetian Bronze
Privacy/Bed/Bath Lever UL
745CHL 11P SMT
Commonwealth Keyed Entry Lever UL in Venetian Bronze
Keyed Entry Lever UL
Is this set available in polished brass outside and the satin nickel inside?
Hello Decky69,Kwikset does not manufacture dual finished products. It is suggested to purchase the two finishes of desire and mix them as needed.Thank you,Kwikset Support
Date published: 2015-11-16
where can i get replacement emergency keys?
Hello ruses4,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-10-19
does the privacy lock have a panic function?
Hello RobArneson,The outside will have a small hole for access to open the door in case of an emergency. Privacy units are not keyed; they would use a generic tool called an emergency key tool to open it from the outside if locked in error or in case of an emergency.Thank you,Kwikset Support
Date published: 2015-08-21
Where do I get a replacement set screw for this handle?
Hello Roger,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-08-04
how do I tighten the lever, I am unable to remove the cover and get to screws
Hello Cecil,Using a 3/32 allen wrench, loosen the set screw on the interior lever. Once the set screw is loosened, remove the lever. The plate can be removed by placing a flat head screw driver between the door and the plate and lifting around the plate. Once the plate is removed you can tighten the screws.Thank you,Kwikset Support
Date published: 2015-07-06
How can I unlock the door handle from opposite side of room.
Hello hockey,Kwikset model: 730CHL 502 is a Bed/Bath privacy function. The #730CHL will have a turn piece on the inside to be able to lock and unlock the door with. The outside will have a small hole for access to open the door in case of an emergency. Privacy units are not keyed; they would use a generic tool called an emergency key tool to open it from the outside if locked in error or in case of an emergency.Thank you,Kwikset Support
Date published: 2015-05-30
I had 5 of these installed and some are facing with the lever up and some with the lever down. I asked the installer and her told me it was due to the way the door was opening. Is this correct, or is there a way to have them all installed the same?
No, this is not correct. There is a very small set screw on the side of the lever that can be loosened so you can switch the levers and have them all facing the same direction.
Date published: 2015-05-12
We would like to install this lock set on a door that is 2 1/4" thick. Is that possible? If not, what would you recommend. We need to match a dummy set 788BRL LH 11P RLVR which is on the other french door. Thanks.
Hey Dan,Our levers can fit doors that are 1 3/8" to 1 3/4" standard. You can get a thick door kit to allow the lever to fit on a door that is up to 2 1/4" thick. To request a thick door kit please call Consumer Services at 1-800-327-5625.Thank you,Kwikset
Date published: 2015-04-21