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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
Some of our product families have available specialty functions. The specialty products
listed below can be ordered through our Wholesale or Distribution Partners. Please refer to our
printed catalog for complete specialty products availability.
Commonwealth Hall/Closet Lever UL in Venetian Bronze
Passage/Hall/Closet Lever UL
Commonwealth Bed/Bath Lever UL in Venetian Bronze
Privacy/Bed/Bath Lever UL
745CHL 11P SMT
Commonwealth Keyed Entry Lever UL in Venetian Bronze
Keyed Entry Lever UL
I purchased the 730CHL 15A to replace existing knobs. My door are set up for drive-in latches. How do I/is it possible to remove the faceplates off of the latch to switch them to drive-in? If not, is there a compatible drive-in latch I can buy?
Hello jpol,Thank you for your interest in Kwikset model # 730CHL-15A. The face plates can be removed by using a small flat head screw driver between the plate and the brass bracket. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in receiving part number 81829 drive in collar for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-03-28
To unlock this from the outside of the room, can you just insert a straightened paperclip into the hole, or do you need a special key?
Hello NYLock,All Privacy product comes with an emergency release key that is used on the outside of the lock by inserting the emergency key into the open slot and turning it clockwise to disengage the locking mechanism for a knob or counter clockwise to disengage the locking mechanism for a lever.Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in an emergency key for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-03-28
Where can I get additional "keys" for privacy/passage levers?
Hello KKey,Thank you for your interest in Kwikset model # 730CHL-11P. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-03-11
I have finishing problems
Hello Robmalv,Thank you for your interest in Kwikset model # 730CHL-11P. For finish issues please contact Kwikset technical support at 1-800-327-5625 for qualifying warranty support.Thank you,Kwikset Support Team
Date published: 2016-01-18
Hello, Does the bed/bath lever kit come with an emergency tool when purchased?
Hello rums1965,Yes, this unit includes the emergency key tool when purchased.Thank you,Kwikset Support
Date published: 2015-12-08
My grandchild locked herself in by turning the privacy button on a Kwikset bedroom door and did not know how to open the door. We got in through a window and opened the door. If this was not possible, how do you unlock the door from the outside?
Hello Kintyre,The lever will have a turn piece on the inside to be able to lock and unlock the door with. The outside will have a small hole for access to open the door in case of an emergency. Privacy units are not keyed; they would use a generic tool called an emergency key tool to open it from the outside if locked in error or in case of an emergency.Please contact Kwikset consumer service for parts such as the emergency key at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-12-08
Is this set available in polished brass outside and the satin nickel inside?
Hello Decky69,Kwikset does not manufacture dual finished products. It is suggested to purchase the two finishes of desire and mix them as needed.Thank you,Kwikset Support
Date published: 2015-11-16
where can i get replacement emergency keys?
Hello ruses4,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-10-19