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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
I have this door know and my child locked it from the inside out. Is there a way I can get it unlocked? Do you sell something that can help?
Hello bmq,This is a Bed/Bath privacy function. The unit will have a turn piece on the inside to be able to lock and unlock the door with. The outside will have a small hole for access to open the door in case of an emergency. Privacy units are not keyed; they would use a generic tool called an emergency key tool to open it from the outside if locked in error or in case of an emergency. Please contact Kwikset consumer services at 1-800-327-5625 if this key is needed.Thank you,Kwikset Support
Date published: 2015-11-24
The insert? In the trim is round and not square. Do u sell round "catches"?! All the doors in my house have a cyndriclical part that goes in the hole in the door. I need the round part that goes into the trim. I hope I explained it right
Hi Sando,We're sorry but it may be best to give us a call to help us understand what part it is that you're looking for. We don't want to give you any wrong information and we also may need to ask you questions to help us identify the part. Please call us at 1-800-327-5625 (LOCK).Thank you,Kwikset Support Team
Date published: 2015-10-16
I installed this unit by the specs of the directions and the door lever will not lock from the inside. What am I doing wrong?
Hello AnthonyC,The lock may be defective. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-09-14
hoe do I change the swing of a lock set ?
Hello fausto,Kwikset levers are reversible to accommodate the door handing. To reverse the levers, first mount the unit and then loosen the set screws on the levers, then swap the inside handle and outside handle and retighten the set screws.Thank you,Kwikset Support
Date published: 2015-09-08
I lost Balbos bed/Bath privacy key . Where should I buy it ?
Hello Arming,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in and emergency key for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-08-27
Do you have a picture of the other lever? I would like to see how it locks.
Hello tjh,We're sorry but we don't have a view of the interior lever online. The #300BL 11P will have a turn piece on the inside to lock and unlock the door. The outside will have a small hole for access to open the door in case of an emergency. Privacy units are not keyed; they would use a generic tool called an emergency key tool to open it from the outside if locked in error or in case of an emergency. We will also have our team upload an image of the interior for future reference.Thank you,Kwikset Support
Date published: 2015-08-21
I need left handed balboa bath/privacy...all store her have right handed
Hello,All Kwikset levers are reversible. To reverse the levers, first mount the unit and then loosen the set screws on the levers, then swap the inside handle and outside handle and retighten the set screws.Thank you,Kwikset Support
Date published: 2015-07-29
We installed several of these in a remodeled home and have found that they do not release the lock when the inside lever is depressed. Is this lockset convertible to a single action lock release? If not, is there a replacement part that we can use?
Hello AmyH,All bed and bath locks do not move the knob or lever on the interior if the unit is locked. I believe you are looking for a free interior lock. Free interior can be locked on the interior and have the ability to open the door from the interior while still locked.You can search for the lever in the model #406 series.Thank you,Kwikset Support
Date published: 2015-07-22