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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Is there an extension I can get to raise the lever higher/farther away from the door so that I can install the "add-on raised frame around glass" with aluminum blinds door?
Hello Kar,Kwikset suggest to use knobs on these types of doors. Kwikset does not have extensions.Thank you,Kwisket Support
Date published: 2015-11-21
What type/size set screw is used to keep the handle attached?
Hello Johnny1958,The set screw size is 10-32 left hand thread set screw.270" long. If you are attempting to remove it, you will need a 3/32" hex wrench to remove or tighten it.Thanks!Kwikset Support Team
Date published: 2015-11-10
How do you make an active lever into an inactive/dummy lever? I have a pre-bored door so I can't use a dummy lever.
Hello LeslieM,You will either need to purchase a hall/closet lever for a door that is bored all the way through. Or a half dummy for a door that is bored half way through. If you already have an active lever you can eliminate the latch and use just the interior and exterior lever.Thank you,Kwikset Support
Date published: 2015-09-20
Hi - can any of your passage/hall/closet levers be used on a 1-1/4" thick door? Thanks!
Hello Kerry,Our products are designed to fit the standard door of 1-3/8" thickness to 1-3/4" thick.Thank you,Kwikset Support
Date published: 2015-08-24
how do u remove the handle?
Hello Diana,Using a 3/32 hex wrench you will loosen the set screw on the lever to remove the lever off of the shaft. If you are trying to remove the entire unit off the door. You will need to use a Philips screw driver to remove the two screws on the exterior side of the door.Thank You,Kwikset Support
Date published: 2015-08-10