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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
I lost the emergency key and am locked out of my guest bathroom, how do I get the door unlocked.
Hello Juno,Thank you for your interest in Kwikset model # 730J-502. Kwikset model # 730J-502 is a Bed/Bath privacy function. The #730J-502 will have a turn piece on the inside to be able to lock and unlock the door with. The outside will have a small hole for access to open the door in case of an emergency. Privacy units are not keyed; they would use a generic tool called an emergency key tool to open it from the outside if locked in error or in case of an emergency. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in an emergency key for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-02-02
What is the model number for the Venetian Bronze thick door kit for the Juno Privacy door knob, 730J 11P CP.
Hello TB in New Mexico,Thank you for your interest in Kwikset model # 730J-11P. Kwikset units can fit doors that are 1 3/8" to 1 3/4" standard. You can get a thick door kit to allow the unit to fit on a door that is up to 2 1/4" thick. To request a thick door kit please call Kwikset Consumer Services at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-01-25
Are squared corner face plates available?
Hello philcoed,Thank you for your interest in Kwikset model 730J-15. Model 81845 is a kit that includes the square corner face plate.Thank you,Kwikset Support Team
Date published: 2016-01-04
What are the dimensions for the Juno bed/bath knob. You have "A - B - C" specs for other lines but did not see them for the Juno line? THis looks very much like the knob I'm trying to replace but the dimensions would really help.
Hello Bob Schumert,The Hancock is the same dimensions as the Juno knob.Please use the link below for your requested dimensions.http://s7d5.scene7.com/is/content/BDHHI/specificationsThank you,Kwikset Support
Date published: 2015-11-23
Is this item available with satin nickel on the inside knob and brass finish on the outside knob?
Hello Wesley,Kwikset does not manufacture dual finishes for a product. You will need to purchase two knobs in the desired finish and match them to your needs.Thank you,Kwikset Support
Date published: 2015-10-28
Is the lock mechanism supposed to be vertical, or horizontal, when in the locked position?
Hello ERB,The locking mechanism will be vertical when in the locked postion.Thank you,Kwikset Support
Date published: 2015-10-03
Is it possible to disable the lock mechanism from a Juno Bed/Bath Knob? My four-year-old daughter has begun locking her own door.
Hello Gabe123,Kwikset Privacy locks come with an emergency key. To use the emergency key place the screwdriver end of the key into the center of the hole. Slowly insert the key until it stops. Slowly turn the key clockwise until the key falls into the groove (the emergency key will be pointing to the 10 to 4 position in relation to a clock when in the groove). Turn the key to the left to unlock the door for a lever.This lock can not be modified to remove the locking mechanism. We suggest purchasing a hall/closet knob that does not have any locking mechanism on it, with knobs on the interior and exterior side of the door.Thank you,Kwikset Support
Date published: 2015-10-30
Possible to get Juno bath knob with locking side chrome and other side polished brass
Hello,Kwikset only manufactures one finish for both sides of the door. It is suggested for your request to purchase two knobs in your desired finishes.Thank you,Kwikset Support
Date published: 2015-10-30