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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Tustin Lever with Single Cylinder Deadbolt Combo Pack in Polished Brass is rated out of 5 by 24.
Rated 3 out of 5
from Lock is great, finish not so great The lock it's self is great, but after less than a year, the exterior side that faces south is tarnished, and pealing off
Date published: 2015-05-08
Rated 3 out of 5
from Basic lockset for a basic price Bought this lockset, because of style, for our front door. It protects our home as well as any other but has a lot of play and the aesthetic brass rings have loosened over time. The handle feels loose in my hand. I will be looking for another, when replacing the door this summer, and will most likely save this one for a rental house. Good for the price but has it's flaws.
Date published: 2015-02-23
Rated 3 out of 5
from good lock/ poor finish/ good customer service Good lock but finish tarnished and peeled very quickly. I installed 5 matching locks and while south side went ugly first, all eventually succumbed. However....good customer service and all have been replaced. Will these hold up? We'll see.
Date published: 2016-03-24
Rated 5 out of 5
from Easy to rekey and install Kwikset SmartKey has been around long enough to be proven reliable. These are easy to rekey anytime you want without removing them from your door.Finish seems to be very durable.I purchased these to match a previous order.Locks are holding up well.
Date published: 2013-06-26
Rated 5 out of 5
from Easy to use We haven't had them long, so I do not know about longevity, but my husband didn't complain about installation, so it must not have been too hard. I have arthritis in my hands and these are SO much easier to operate! They look very nice too!
Date published: 2015-02-10
Rated 5 out of 5
from Quality Products We are extremely happy with our lock sets. They all came keyed to one key. They look great and function like a dream. Good heavy duty quality.
Date published: 2014-06-26
Rated 5 out of 5
from Very Classy! This lock set looks great in my cherry entry door.
Date published: 2014-03-11
Rated 1 out of 5
from Tumblers got out of place I purchased this lock set so I would have keys match. After six months two locks stopped working. The smart key did not work. Called lock smith he fix one other had to be replaced. Good set but the smart key is worthless.
Date published: 2015-07-18
I need the outside handle/lock to be gold and the inside handle/lock to be venetian bronze. Is there any way to special order such a pack? If not, if I buy one lock in venetian bronze one in gold will the lock and handle function if i put them together?
Hello erikaform,Thank you for your interest in Kwikset products.Kwikset does not manufacture dual finished products. Two units will have to be purchased and can be mixed and installed.Thank you,Kwikset Support Team
Date published: 2016-06-28
I have two doors, (1) is 1 7/8, (1) is 1 3/4. According to installation instructions, for these thicknesses, I will need thick door kits for proper installation. Where do I get these?
Hello Cat Nip,Thank you for your interest in Kwikset model # 991TNL-11P-SMT. For assistance in a thick door kit for your lockset please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-06-27
Will this product work with the 5in latches Kwikset 82730 and Kwikset 3014-01 3 CP?
Hello jeff2006,Thank you for your interest in Kwikset model # 991TNL-3-SMT. Both 5" latches are compatible with this unit.Thank you,Kwikset Support Team
Date published: 2016-06-26
Can I get a replacement for the deadbolt plate that attaches to the door frame?
Hello gpar3,Thank you for your interest in Kwikset products. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in parts for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support Team
Date published: 2016-06-07
Can I get the 991TNL combo set in a 2" backset? I have three other doors with a smart key system I'd like to match up to.
Hello Nbmorgan07,Thank you for your interest in Kwikset model # 991TNL-11P-SMT. Kwikset does not manufacture 2" backsets. We apologize for the inconvenience.Sincerely,Kwikset Support Team
Date published: 2016-05-05
The latch for the lever on our Tustin set got stuck. I can't press it back in. I disassembled the lever, applied some dry lube, and after pressing it a bit it un-stuck part way. The lever is reassembled, but the lever won't retract the latch completely...
Hello anneke,Thank you for your interest in Kwikset model # 991TNL-15-SMT. We apologize for the inconvenience you are encountering with your latch. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Sincerely,Kwikset Support Team
Date published: 2016-04-19
The set screw fell out of the exterior door handle. Before I discovered what it was, it had been misplaced. What size set screw can I use to replace it?
Hello rscottlow,We are sorry to hear about the issue you are experiencing. The Tustin lever takes a 3/32” set screw. This set screw can be obtained by contacting Kwikset Consumer Service at 1-800-327-5625 for troubleshooting and possible qualifying warranty support. We look forward to hearing from you soon.Thank you,Kwikset Support Team
Date published: 2016-06-20
We had this set installed a few months ago. It has worked fine until today. The door won't unlock. The dead bolt is fine, but the turn piece on the lever won't turn and our key won't unlock the door. Please help.
Hello shea,Thank you for your interest in Kwikset model # 991TNL-15-SMT. We apologize for the inconvenience you are encountering with your lock.Using a 3/32 allen wrench tighten the set screw on the exterior lever (keyed side). With the lever on place the allen wrench through the lever and through the shaft.Below you will find some trouble shooting steps to reset your cylinder.1st: Insert the last key that you tried to program to the unit.2nd: Pull the key out a notch at a time and try to turn it at the same time to the quarter turn position to the right.3rd: If the key turns to the quarter turn position, insert your smart key tool and then remove your key.4th: Remove the key and Insert the key that came with the box and turn it back to vertical at 12 o'clock.5th: Then re-do the re-keying steps that came with the box.Thank you,Kwikset Support Team
Date published: 2016-03-09