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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.
This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.
19701 Da Vinci
Lake Forest, CA 92610
No specialty functions available
Tustin Lever with Single Cylinder Deadbolt Combo Pack in Polished Brass is rated out of 5 by 13.
Rated 3 out of 5
from Lock is great, finish not so great The lock it's self is great, but after less than a year, the exterior side that faces south is tarnished, and pealing off
Date published: 2015-05-08
Rated 3 out of 5
from Basic lockset for a basic price Bought this lockset, because of style, for our front door. It protects our home as well as any other but has a lot of play and the aesthetic brass rings have loosened over time. The handle feels loose in my hand. I will be looking for another, when replacing the door this summer, and will most likely save this one for a rental house. Good for the price but has it's flaws.
Date published: 2015-02-23
Rated 5 out of 5
from Ease of Use I have been a loyal user of Kwikset products for probably 8 years now. I rent out a couple of bedrooms in my house. And every time a person moves out of the house it takes me about 45 seconds to change the lock - at no cost other than the original Kwikset lock. I have purchased additional keys giving me 8 different keys to choose from, ensuring safety and security for my household. And I love the fact that Kwikset is guaranteed for life.
Date published: 2015-04-22
Rated 5 out of 5
by Jim at OAC
from Quality feel to it. I bought the two sets for security screen doors and they seem to have a solid feel to them when locked.The deadbolt is too easy to accidentally move to locked position while opening the door, causing the bolt to leave a dent in the trim around the door. Older deadbolts didn't seem to do that.I love the SmartKey re-keying feature. It makes it easy to re-key when I need to.
Date published: 2015-06-20
Rated 5 out of 5
from Tustin Lever with Single Cylinder Deadbolt Combo I have the above Kwikset for six months. This is the easiest lock set I have ever installed. The smart key is quick to match, and I have since installed all Kwikset lever handle locks on all the door in my home. The main entryway and the bed and bath along with the closet doors. The locks add a attractive appearance, very satisfied.
Date published: 2015-04-17
Rated 4 out of 5
from Whole house install We used the Tustin bronze line in our home reno 6 years ago and are very pleased with the operation and durability of the locksets with the exception of the finish changing on a couple of the more heavily used sets. We got a couple of replacement sets a couple of years ago, no questions. Really like the smart key flexibility.
Date published: 2015-02-10
Rated 5 out of 5
from Nice lever handle for exterior door I bought two sets of these for exterior doors. I really like how solid they feel and how secure the locking assembly functions. The only negative is the potential to get locked out if you accidentally turn the lock before exiting. We have not had this problem; but, the locksmith who installed it forewarned us.
Date published: 2015-02-20
Rated 5 out of 5
from Sleek look Purchased early in 2014 for our home, we bought not only the Single Cylinder Deadbolt Combo Pack but also all the other products in the same line. They look very sleek & the Venetian Bronze is a wonderful contrast to our décor. The levers are very convenient, & because I have RA, easy on the hands & wrists.
Date published: 2015-07-23
I installed this Tustin lever combo but when I tried to switch the levers I was unable to remove the key entry lever. The inside lever came off with not problem. The set screw on the outside was loosened as far as I could without stripping it.
Hello Frenchman,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-10-07
How do I change the direction of the lever from a right hand door to a left hand door? This is for a keyed lockset.
Hello Kpixie,Kwikset keyed entry lever is reversible to accommodate the door handing. To reverse the levers, first mount the unit and then loosen the set screws on the levers, then swap the inside handle and outside handle and retighten the set screws.Thank you,Kwikset Support
Date published: 2015-10-01
Does the deadbolt lock from the inside with key or knob? Does the lever lock from inside with key or button? If button, does it have a no-lockout/latch release feature if button gets pushed while door is open?
Hello fontanajg,The deadbolt locks from the interior with a knob. The lever locks also from the inside with a turn piece not a button.Thank you,Kwikset Support
Date published: 2015-09-22
In the installation guide it shows the part (A) deadbolt latch that can either have a plate on it or not have a plate on it. The one I bought has a plate on it and I want to take that off as my current door is not notched out. Can I do that?
Hi Scott44,If your product came with a 6WAL (6 way adjustable latch) then the drive in collar should have been included in this kit. If not, the service kit number is #81844-005 6WAL DL 15 SERV KIT. Please give us a call if you have any further questions or need assistance at 1-800-327-5625 (LOCK).Thank you!Kwikset Support Team
Date published: 2015-09-18
How do you dis-assemble the lever pack? Has become loose and need access to screws for tightening.
Hello Rich101540,You will need to remove the interior lever off of the shaft. Using a 3/32 hex wrench loosen the set screw located on the side of the lever in the hole. Once the screw is loosened you will have the ability to remove the lever. Once the lever is removed you will need to remove the plate by using a small flat head screw driver and lift the plate off around the mounting.Thank you,Kwikset Support
Date published: 2015-09-15
I took the inside handle guts apart and cant get back together. 991 combo.
Hello scott49,Kwikset supports warranty and technical assistance related to lock function, for further assistance please contact Kwikset consumer service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-09-14
I have 2 doors, one right hand, one left. I want Venetian bronze finish inside, and satin nickel outside. Can I buy 2 sets, one each finish, and swap them (considering the right/left situation)? I would want everything on each side to match.
Hello BillG,Yes, you may purchase two locks and swap them. Kwikset levers are reversible and will allow installation on a left or right handed door.Thank you,Kwikset Support
Date published: 2015-09-02
the set screw for the outside handle has fallen out and can not be found. Where/how can i get a replacement?
Hello hubes58,Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.Thank you,Kwikset Support
Date published: 2015-08-21